GENERAL T&C - Including bookings and purchases

Introduction

These terms and conditions apply when you reserve a room at any hotel that provides accommodation to GRABBYS EVENTS LIMITED (GEL) using one of our digital channels (such as our website, mobile site, or app).

We reserve the right to amend these terms and conditions at any time, so you should check each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date you make your reservation.

Reservations

To reserve your room, please follow the instructions on the website, mobile site or app (as applicable).

You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay.

Whilst GEL will collect and maintain the data you provide during the reservation process, information required to process your payment is collected and maintained by a third-party payment processor on behalf of your selected hotel. This is because your payment will go directly to the bank account owned and operated by your selected hotel.

You must provide your credit or debit card details to secure your reservation. Hotels providing accommodation to GEL accept Visa and MasterCard through their approved payment gateway(s).

Please check that your reservation details are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.

GEL, acting on behalf of the hotels providing accommodation, will email the address you provided during the reservation process to confirm our acceptance of your reservation. When you receive this email confirmation, the contract for providing your room and any additional services added to your reservation will be formed.

If you think there is a mistake in your reservation or require any changes to a confirmed reservation, please contact us at info@grabbyseurope.com to discuss. For more information on cancellation, please see section 9, Cancellation, below.

PLEASE NOTE: When you book, you must ensure that your reservation includes the 3 nights of GRABBYS 2025 (April 24th—27th). Any reservation that does not include the 3 nights of GRABBYS will be offered the option to amend the period or to cancel the reservation.

Group reservations

For bookings of 2 or more rooms, you can email details of the rooms required.

Please state the following:

The legal name of the lead;
The legal name of each guest;
Industry names;
Each guest’s social media accounts;
The rooms that are required.

Email: info@grabbysueope.com

The prices shown online are for bookings of individual rooms–rates remain the same for group bookings.

Room prices

GEL adopts dynamic pricing, and our rooms’ prices fluctuate based on demand. When you make a reservation request, we'll give you the total room price and the number of nights you've requested.

The price you pay is the price quoted to you at the time you make your reservation.

Room prices are per room, per night, or package and include taxes at the applicable rate at the time of your reservation. If the rate changes between the date of your reservation and the date of your stay, we may adjust the tax rate, but the price you pay will remain the same.

Other than breakfast, which is included, extras and additional restaurant services are not included in the room price, but you may be able to add them to your reservation during your stay.

Occupancy

The maximum occupancy is two adults in a double/twin room and three adults in a triple room. You must not exceed the maximum occupancy for the room allocated to you. Hotel Ritual reserves the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable.

Accessibility

Hotels providing GEL with accommodation have rooms specially adapted for customers with disabilities. For more information, contact Central Reservations by email at info@grabbysueope.com.

Special requests

Although GEL will try to accommodate special requests, all rooms are subject to availability.

Paying for your room

Payment will be taken at the time of booking and cannot be made in cash. We do not accept personal cheques or discount cards.

Cancellation

Your right to cancel. If you cancel your reservation, the whole reservation becomes fully non-refundable, including any additional extras.

Our right to cancel - Your breach

We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

You do not pay us when you are required to do so; or
You breach the contract between us in any way; or
You have previously breached the contract between us in any way; or
We are unable to confirm your status as an Industry Professional, which means that you are ineligible to purchase one of GEL’s packages/rooms.

Events outside our control
We may also cancel your reservation if an event outside our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, power and/or water supplies failure, or emergency evacuation) prevents us from making your room available.

In this case, we will contact you to let you know as soon as possible. If you have already paid for your room, we will issue proof of purchase and cancellation to assist you with making a claim directly through your holiday insurance provider.

GEL strongly recommends that appropriate travel insurance is taken out before, at the time of or soon after booking to protect against cancellation due to events outside GEL’s control.

Save as set out above, we will not be liable or responsible for any failure to perform or delay in performing any of our obligations caused by an event outside our control.

This does not affect your statutory rights.

Arrival and departure

Check-in time will be from 14h. Check-out is by 12h. Please note that there may be a wait at check-in during some of our busiest periods.

Guests will be asked to provide proof of identity and nationality upon check-in. Acceptable forms of identification are a passport, European ID card or police warrant card.

Rooms must be vacated by 12h on the day of departure.

GEL expectations of you (and your group)

You must not:

be threatening or abusive to any of our team before, during or after your stay;
smoke anywhere inside any premises used by GEL. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on-site. Smoking on premises outside of the designated smoking area is subject to a fine;
engage in any unlawful activity during your stay at a premise used by GEL (e.g. taking an illegal substance);
cause any health and safety hazard to any of our team members or any of our guests;
bring any potentially dangerous or hazardous materials or equipment onto a premise used by GEL;
use any electrical appliances that may set off the fire alarm system;
tamper with any fire alarms or emergency equipment;
utilise rooms to store items (personal or otherwise) which could, in the sole opinion of GEL, cause damage to the room or be a risk to the health and safety of staff or property;
prevent management, housekeeping and/or maintenance staff from access to your room(s);
remove, damage or destroy any property;
use any of the technology provided by the premises used by GEL to download or access any unlawful or obscene material or cause unreasonable disturbance to our other guests or any GEL staff.

COVID-19 (also referred to as Coronavirus): you must immediately notify us to the extent you or anyone staying with you (or on your reservation) is (i) self-isolating or (ii) should be self-isolating pursuant to Government guidelines. In any event, GEL reserves the right to cancel any reservations (before or during the stay) to the extent it is for self-isolation.

If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss. You shall be liable to pay GEL on demand the amount required to make good or remedy such damage or loss. For the avoidance of doubt, if GEL requests that you or any member of your group leave the hotel following a breach of these terms and conditions, you will also be liable to pay GEL on demand all costs associated with such removal.

You and your group members must neither resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any room GEL offers for sale on its own or as part of a combined offer. GEL will not honour any reservations made in this way and does not accept any liability for doing so.

If you or your group cause damage to the hotel, other guests or their property or otherwise breach any of these terms and conditions, GEL reserves the right to:

cancel your reservation with immediate effect and (if appropriate) eject you from the premises;
cancel key cards;
restrict access to the hotel;
remove your items from the room and hotel, disposing of such items (at no cost and no liability) if such items are not collected from us within 7 days of removal;
retain all sums paid by you and/or charge you the total amount of your reservation; and/or
refuse future reservations from you and/or deny you entry or accommodation at any of the hotels GEL offers.

GEL will not be liable for any refund or compensation in such circumstances.

GEL reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.

General

We reserve the right to:

Change your room allocation and/or hotel location at any point during your stay for any reason; or
Cancel any booking(s) due to health and safety concerns or full or partial hotel closure. In this event, our cancellation policy stated in section 9 would apply.

Your rights:

Nothing in these terms and conditions is intended to affect your Consumer Rights.

Our liability

If we breach these terms and conditions for reasons within our control, we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.

Save as prohibited by applicable law, we shall not be liable, whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses, including:

loss of income, sales or revenue;
loss of business;
business interruption;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of reputation and goodwill; or
wasted management or office time.

Where we are liable to you (save as prohibited by applicable law), our maximum liability to you, whether in contract, tort (including negligence) or for breach of statutory duty, shall in no event exceed the price of your reservation.

Applicable law:

These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.

If you are a consumer or making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from or related to your reservation. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country.

Severability

If any part of these terms and conditions is deemed invalid, illegal, or unenforceable for any reason, then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

All rights not expressly granted in these terms and conditions are reserved.

13. Contact us

If you require further information or have any questions about our website or these terms and conditions, please contact us.

General

By accessing GRABBYSEUROPE.COM (Website) and GRABBYS APP (App), together with the sale and the purchase of products from the Website or App you are governed by the terms and conditions set out below. By using the Website and App, you agree to be bound by the following terms and conditions. If you do not wish to accept these terms and conditions, you can choose not to use this site or App or contact us for further clarification.

Age of Consent

You must be 18 years old or over to use this Website and App. If you do not qualify, please do NOT use this Website and App. You are solely responsible for all actions you undertake on this Website and App.

You must make every effort to keep your password(s) safe and should not disclose it to anyone. If they are compromised, you must change them. You must not permit (either directly or indirectly) anyone to use your account(s).

In order to provide accommodation/packages/goods/services it is REQUIRED that we pass your personal details or payment information on to authorised third parties. You undertake that all details provided for the purchase of accommodation/packages/goods/services are legal and correct, that any debit/credit card used is your own and that there are sufficient funds to cover the cost of the purchase. If there are any changes to the above details, it is your responsibility to inform us as soon as possible.

Disclaimer

To the fullest extent permitted by law, GRABBYS EVENTS Limited is providing this Website and App and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Website and App or the information, content, materials or products included on this Website and App including, without limitation, warranties of merchantability and fitness for a particular purpose.

Except as specifically stated on this Website and App, to the fullest extent permitted by law, neither GRABBYS EVENTS Limited nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Website and App or the information, content, materials or products included on this Website and App.

Our Website and App images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available, we will make every attempt to find a suitable alternative.

Fulfilment

Due to the nature of what we do, we are unable to guarantee availability. Payment will be taken from your credit card at the point that you place your order. Once your order is placed an email will be sent to you confirming your order details. We require you to give us a valid email address so you can receive the email(s).

GRABBYS EVENTS Limited reserves the right to accept or reject any order at its discretion. We will try to ensure that our prices are accurate and reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel your order or re-confirm it at the correct price.

Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by GRABBYS EVENTS Limited.

GRABBYS EVENTS Limited has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that GRABBYS EVENTS Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.

Privacy Policy and Cookie Policy

Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Booking T&Cs, Privacy Policy, and Cookies Policy before you use the Service.

Miscellaneous

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the full extent of the law. We track the electronic ‘fingerprints’ of every order placed on our Website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

We reserve the right to terminate, cancel and to suspend or terminate your access to the Website and App immediately and without notice to you if:

If you fail to make any payment to us when due, you breach the terms of this agreement.
When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you or your identity.
We suspect you have engaged, or are about to engage, or have in any way been involved, in fraudulent or illegal activity on the Website and App.

Entire Agreement

The above T&Cs constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and GRABBYS EVENTS Limited. Any waiver of any provision of the T&Cs will be effective only if in writing and signed by a Director of GRABBYS EVENTS Limited.

Please read these General T&Cs, our Privacy Policy and Booking T&Cs carefully before using the GrabbysEurope.com Website and App operated by GRABBYS EVENTS Limited (“us”, “we”, or “our”).

Your access to and use of the Website and App is conditioned on your acceptance of and compliance with these Terms.

These Terms apply to all visitors, users and others who access or use the Website and App.

By accessing or using the Website and App, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Website and App.

None of the above affects your statutory rights under the law of England and Wales. Last updated: 12th August, 2024

Company Details

The owner of this Website and App is GRABBYS EVENTS Limited. Their address is:

Unit 1.2a, 380 Chester Road
Empress Business Centre
Manchester
M16 9EA
United Kingdom